FAQ

Frequently Asked Questions

Use this guide from built to review frequently asked shopping questions. This page applies specifically to builet.shop.

built: tracking
This tracking section covers orders and visits through builet.shop for built. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

built: contact options
Customers using builet.shop can rely on the following built guidance about contact options. How can I contact you?
Email Support@builet.shop, call 502-824-6934, or write to 401 W Main St, Louisville, Kentucky, 40202, United States.

How built handles payment methods
The following payment methods guidance applies to the built storefront at builet.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What built customers should know about delivery timing
For built customers at builet.shop, this section explains delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from built on shipping cost
Customers using builet.shop can rely on the following built guidance about shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

Details from built on return shipping
This return shipping section covers orders and visits through builet.shop for built. Who pays return shipping?
built pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How built handles returns and exchanges
The following returns and exchanges guidance applies to the built storefront at builet.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

What built customers should know about products
For purchases made through builet.shop, built applies the following guidance on products. What products do you offer?
We offer BUILT. Current availability, product details, options, and prices are shown on each product page.

refund timing at built
Customers using builet.shop can rely on the following built guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: built
Brand name: built
Email: Support@builet.shop
Phone: 502-824-6934
Physical address: 401 W Main St, Louisville, Kentucky, 40202, United States