Refund

Refund Policy

Use this guide from built to review returns, exchanges, and refunds. This page applies specifically to builet.shop.

How built handles starting a request
This starting a request section covers orders and visits through builet.shop for built. When requesting a return or exchange, contact us at Support@builet.shop before sending the item. Once the request is approved, built will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at built
For purchases made through builet.shop, built applies the following guidance on order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

built: condition of returns
built publishes this condition of returns guidance for customers using builet.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from built on eligibility
built publishes this eligibility guidance for customers using builet.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

built: support
The following support guidance applies to the built storefront at builet.shop. For return or exchange assistance, contact Support@builet.shop or 502-824-6934.

built: exceptions
For built customers at builet.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at built to refund timing
built publishes this refund timing guidance for customers using builet.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: built
Brand name: built
Email: Support@builet.shop
Phone: 502-824-6934
Physical address: 401 W Main St, Louisville, Kentucky, 40202, United States